WELCOME TO THE SITE: neetmilano.com
BEFORE USING THE SITE, PLEASE READ CAREFULLY THE FOLLOWING GENERAL CONDITIONS GOVERNING ITS USE (HEREINAFTER THE “CONDITIONS OF USE“).
These Terms of Use govern access to and use of the Site and the services available through the Site (hereinafter the “Services“).
Use of the Site and the Services implies full acceptance by the User of all the Terms of Use, guidelines and other applicable provisions (including, by way of example but not limited to, the policy on the protection of personal data referred to in Article 14 below); the User acknowledges the binding nature of these provisions. When registering to the Site and subscribing to the Services, the User (hereinafter the “User“) is asked to accept the Terms of Use. The use of the Site and the Services is permitted only if the User, when registering on the Site or subscribing to the Services, expressly agrees to comply with the applicable law and the provisions of the Terms of Use. If the User does not intend to accept the Terms of Use and to comply with the applicable legislation, the User is requested not to register and not to use the Services.
Neet may amend the Terms of Use from time to time as it deems appropriate. In this case, Neet will publish on the Site the updated version of the Terms of Use, replacing the “Last Modified” date with the date of the update. Users are invited to consult the Terms of Use on a regular basis. Use of the Site and the Services after the date on which these changes were made implies acceptance by the User of the updated version of the Terms of Use. If you do not agree to these changes, please do not use the Site.
1. Corporate information.
1.1 The Site and its contents are designed, managed and administered by Neet, a company under Italian law, with registered office in Via Wiligelmo 24, 41015 Nonantola (MO), VAT number 04025660368, Tax code 04025660368, Registration with REA MO-436901.
1.2 Purchases made on the Site are managed by Neet with registered office in Via Wiligelmo 24, 41015 Modena (MO), VAT number 04025660368, Tax code 04025660368, Registration with the REA MO-436901.
2. Age requirements.
2.1 The Services are not intended for use by persons under eighteen (18) years of age (or minors under the law of their country). Users who have not reached the required age are requested not to register and not to subscribe to any Services. If Neet learns that you are under eighteen (18) years of age or under the legal age of majority in your country (or if you knowingly misrepresent your age during the registration process), Neet will immediately cancel your registration or subscription and discontinue providing the Services.
3. Registration and Subscription to the Services.
3.1 The User may register or subscribe to the Neet Services available from time to time on the Site.
3.2 When registering or subscribing to the Services, the User shall provide accurate and truthful information. The User undertakes to promptly inform Neet in the event of any changes to the information provided at the time of registration or subscription in order to ensure that the same User can receive the messages sent by Neet avoiding that such messages are erroneously transmitted to third parties.
3.3 If the User is registered to a Service that requires prior authentication (e.g. an Account or a Wish list), the User agrees to inform Neet immediately if he/she suspects that there has been unauthorised access to his/her account or that his/her password has been hacked. Liability arising out of the use of the account remains solely with the User, provided that such use is attributable to the User or results from the User’s failure to take adequate password protection measures.
3.4 Without prejudice to any other remedy provided by applicable law and by the Terms of Use, in the event of a breach by the User of the provisions contained in the Terms of Use, Neet shall be entitled to cancel the User’s registration or subscription, block the User’s account and/or deny, restrict, suspend or revoke the User’s access to the Site and the Services.
4. Duration and Termination.
4.1 The User’s registration on the Site, or his or her subscription to one or more Services, will be effective from the moment the relevant procedure is completed.
4.2 These Terms of Use, and any subsequent versions of the same that may be published on the Site, will be effective for the entire period during which the User uses the Site or the Services.
4.3 The User has the right to withdraw freely and at any time from registration on the Site or from subscribing to a Service, without having to justify the reason; in order to exercise this right, the User must send an e-mail to info@neetmilano.com.
4.4 Neet has the right to terminate or suspend the User’s registration or subscription to a Service at any time, with immediate effect and at its own discretion, in the event of serious breach by the User of the provisions contained in the Terms of Use, without prejudice to any other right under the law. Neet will inform the User of the termination or suspension, as the case may be, by means of a communication sent by e-mail or by post. The User’s registration or subscription will be disabled.
5. Electronic Services.
5.1 The provision of part of the Services may require the use of electronic communication channels (such as e-mail, SMS or telephone).
5.2 You agree that you may be contacted by Neet for communications related to the Services via SMS, email, or other electronic technology, and you acknowledge that in some countries, the use of mobile communication services may incur charges from your communication service provider; these charges will be borne solely by you.
6. Protection of industrial and intellectual property rights.
6. 1 The terms “Site” and “Material” mean, respectively and without limitation, the software, implementation and use of the Site, the layout, structure and organisation of the contents of the Site, as well as any Material reproduced therein and/or made available to the public, including in particular, the collection and organisation of data and information, photographs, images, illustrations, texts, video clips, musical compositions, audio clips, designs, distinctive signs, logos, trademarks, distinctive elements defined as trade dress or any other Material reproduced and/or made available through the Site (“Materials”).
6.2 The Material present on the Site, in whole or in part, including – by way of example but not limited to – trademarks, domain names, designs and models, patents and copyrights, are protected and owned by Neet. All rights to them, internationally, are reserved.
6.3 All trademarks, trade names, logos, designs and other distinctive signs reproduced on the Site, even if not registered, are trademarks or service marks of Neet. All the domain names used on the Site and/or linked to it belong to, or are authorised by, Neet, which manages them internationally.
6.4 The Site is intended for private use, for personal and non-commercial purposes; the Material presented on the Site is for information and/or promotional purposes only.
6.5 It is not permitted to carry out, in any form and/or by any means and for any purpose, even partially, any of the following operations concerning the Site, any Material present on the Site or related software: reproduce (with the exception of reproduction for personal and non-commercial use), publish, disclose, transmit, make available to the public, republish, distribute, display, remove, delete, add, or otherwise modify, create and/or use derivative works or in any way inspired, sell or take part in the sale.
Downloading or copying, where authorised in writing by Neet, does not imply the acquisition by the User of any right, title or interest in the Material or software.
6.6 Neet is committed to preserving, enforcing and protecting its intellectual property rights throughout the world and to vigorously resisting any infringement thereof in order to ensure that its valuable assets are firmly preserved and fully respected. Any use not expressly permitted under these Terms of Use shall be deemed prohibited. Neet’s failure to seek any remedy, whether judicial or non-judicial, shall in no event constitute tacit consent or acquiescence with respect to any violation of the Terms of Use of the Site and/or the intellectual property rights that Neet owns and/or disposes of.
7. User Material.
7.1 The User acknowledges and accepts that any proposal, project, idea, concept, photograph, contribution or any other content and material (with the sole exception of personal data) that is communicated or transmitted to Neet through the Site or by any other means (hereinafter the “User Material”) is not to be considered as confidential material. By sending the User Material, the User grants Neet the right, on a non-exclusive basis and internationally, to copy, reproduce, publish, communicate, distribute or use in any other way, in whole or in part, said User Material, for the entire duration of the protection period recognised by the regulations, for advertising, promotional or product development purposes.
7.2 Neet is not obliged, and shall not be obliged in the future, to:
(i) keep confidential any User Material;
(ii) to pay any compensation for the use of User Material or otherwise in connection therewith;
(iii) acknowledge transmission of User Material and/or confirm receipt thereof.
7.3 The User declares and warrants that the User Material does not violate any third party rights arising from law and/or contractual relationships, such as – but not limited to – copyrights, trademarks, patents, trade secrets, confidentiality rights or any other proprietary or personal rights.
7.4 By transmitting the User Material, the User acknowledges the right (but in any case not the obligation) of Neet to copy, reproduce, publish, communicate, distribute or use in any other way, in whole or in part, said User Material, for any purpose, including, by way of example but not limited to, advertising, promotion or product development or other commercial purposes, without this implying in any case any right of the User, or of any third party, to receive any compensation. The User is, and remains, solely responsible for any content of the User Materials.
7.5 Neet reserves the right to reject or delete, even without justification, any User Material, including in the event that it considers such User Material to be in breach of the Terms of Use or offensive, illegal or likely to violate the rights of third parties, cause damage to third parties or threaten the safety of third parties.
8. Links to other sites.
8.1 The Site may contain links to other websites. Neet does not exercise any control over such websites and is not responsible, nor can it be held liable, for the accessibility of third party sites or their contents.
8.2 The presence of links to other websites, as well as the presence of references to third party information, products or services in the links to the Site, does not constitute approval, in any way or under any circumstances, on the part of Neet, of the aforementioned websites, information, products or services, nor can it be interpreted as such. Any questions or comments relating to the websites in question should be addressed to the operators of those websites.
8.3 Without Neet’s prior written consent, the User is not authorised to framing the Site on other websites or creating links to any part or page of the Site and/or to the Material or any part thereof.
9. Authenticity of the “Neet” brand products.
9.1 The “Neet” brand products promoted on the Site are made with the best materials and are all MADE IN ITALY.
10. Exclusion of Warranty
10.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, ITS CONTENTS AND SERVICES ARE PROVIDED FREE OF CHARGE ON AN “AS IS” BASIS AND SUBJECT TO AVAILABILITY. NEET MAKES NO WARRANTIES IN RELATION TO THE SITE, ITS CONTENT OR THE SERVICES, SUCH AS – BY WAY OF EXAMPLE BUT NOT LIMITED TO – ANY WARRANTIES OF CONTINUITY AND ABSENCE OF INTERRUPTIONS OR ERRORS IN OPERATION, PROTECTION AGAINST HARMFUL PROGRAMS (SUCH AS VIRUSES, BUGS, MALWARE OR SIMILAR), SUITABILITY FOR CERTAIN PURPOSES, AND INDEED EXPRESSLY EXCLUDES ANY SUCH WARRANTIES.
10.2 BECAUSE THE SERVICES ARE OFFERED FREE OF CHARGE, NEET ENDEAVOURS TO ENSURE THAT THE INFORMATION MADE AVAILABLE THROUGH THE SITE IS ACCURATE AND UP TO DATE. HOWEVER, NEET CANNOT IN ANY EVENT GUARANTEE THE ACCURACY OF SUCH INFORMATION OR THAT SUCH INFORMATION IS FREE OF ERRORS OR OMISSIONS AND EXPRESSLY DISCLAIMS ANY WARRANTY OR LIABILITY TO THAT EFFECT. NEET RESERVES THE RIGHT TO UPDATE AND/OR MODIFY THE CONTENT OF THE SITE AT ANY TIME WITHOUT NOTICE AND WITHOUT INCURRING ANY LIABILITY.
11. Limitation of Liability
11.1 IN SOME COUNTRIES, THE LIMITATIONS OR EXCLUSIONS OF LIABILITY SET FORTH BELOW MAY NOT APPLY, EVEN IN PART. THEREFORE, IF SO PROVIDED BY APPLICABLE LAW, THE CONTENTS OF THIS ARTICLE MAY NOT APPLY TO YOU.
11.2 THE USER IS RESPONSIBLE FOR EVALUATING THE INFORMATION AND CONTENT HE OR SHE BECOMES AWARE OF THROUGH THE SITE. THE USE OF THE SITE ENTAILS THE ASSUMPTION OF ALL RELATED RISKS AND THE USER ASSUMES ANY AND ALL LIABILITY FOR ANY INTERRUPTIONS IN ITS USE, LOSS OF DATA AND COSTS RELATED TO THE SUPPORT AND MAINTENANCE OF HARDWARE AND/OR SOFTWARE USED IN CONNECTION WITH THE SITE.
11.3 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO HEREBY RELEASE NEET, NEET’S LICENSORS, SERVICE PROVIDERS, REPRESENTATIVES, OFFICERS OR DIRECTORS FROM ANY AND ALL LIABILITY FOR ANY AND ALL POSSIBLE DAMAGES, INCLUDING, BUT NOT LIMITED TO, ANY DIRECT OR INDIRECT DAMAGES OF ANY KIND, LOSS OR EXPENSE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH TO THE USE OF THE SITE, THE SERVICES, THE CONTENT OF THE SITE OR RELATED TO IT, ANY LINKED SITES OR THEIR USE AS WELL AS THE INABILITY OF ANY PERSON TO MAKE USE OF THEM, OR RELATED TO ANY MALFUNCTION, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR DELAY IN TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM MALFUNCTION, EVEN IN THE EVENT THAT THE PERSON WAS AWARE OF THE POSSIBLE OCCURRENCE OF SUCH DAMAGE, LOSS OR EXPENSE.
11.4 IT IS AGREED THAT NOTHING IN THESE TERMS OF USE SHALL EXCLUDE OR LIMIT (I) NEET’S LIABILITY FOR DEATH OR PERSONAL INJURY; (II) NEET’S LIABILITY FOR FRAUD, MISREPRESENTATION OR GROSS NEGLIGENCE; AND/OR (III) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW.
12. Indemnity.
12. 1 To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Neet, each of its subsidiaries and affiliated companies, and their respective officers, representatives, partners, and employees, from any and all losses, liabilities, claims, or demands (including reasonable attorneys’ fees) made by any third party due to or arising out of your use of the Site and Services, or otherwise arising therefrom, in violation of these Terms of Use, your breach of the representations and warranties made by you pursuant to these Terms of Use, and/or the fact that User Material provided through the Services gives rise to any liability of Neet to any third party.
13. Applicable law – Jurisdiction.
13.1 The Terms of Use, as well as any non-contractual obligation arising from or relating to them, are governed by Italian law and shall be interpreted in accordance with it (with the exclusion of the rules of private international law); the application of the mandatory rules of the place of residence of the User remains unaffected. All disputes arising out of or in connection with the Terms of Use or any non-contractual obligations arising out of or in connection with them shall be settled exclusively by the Italian courts, or by the courts of the User’s place of residence if a mandatory rule of law so requires.
14. Protection of personal data.
14.1 Before uploading or providing personal data on the Site, please read carefully Neet’s privacy policy on the protection of personal data available here.
General Terms and Conditions of Sale
Updated April 2021
1. General Provisions
2. Seller Identification
3. Information about the products and their availability
4. Price
5. Conclusion of contract
6. Terms of payment
7. Transport and delivery
8. Confirmation of dispatch and delivery
9. Packing or packaging
10. Right of Withdrawal
11. Customised products
12. Replacement of products
13. Conformity defects
14. Guarantee of authenticity and intellectual property rights
15. Applicable law and competent court
16. Contact
1. General Provisions.
1.1 These general sales conditions (hereinafter, “General Conditions“) govern all sales of Neet products (hereinafter, “Products” or “Product“) concluded at a distance on the website www.neetmilano.com/en/ (hereinafter, the “Site“).
1.2 The distance sales service governed by the General Terms and Conditions is reserved exclusively for consumers for personal use (hereinafter, “Customers” or “Clients“); by “consumers” we mean natural persons, over 18 years of age, acting for purposes unrelated to their trade, business, craft or professional activity. Accordingly, by placing an order on the Site, the Customer accepts and warrants that the relevant purchase is not made in connection with any relationship or transaction with entities or individuals subject to United Nations, United States or EU sanctions or to be reported to North Korea or Syria.
1.3 The language used for the conclusion of sales contracts through this Site is Italian.
1.4 Customers are required to carefully read the General Terms and Conditions, available on the Site, in order to familiarise themselves with them, memorise them and reproduce them. Neet (as defined below) shall transmit a copy of the General Conditions to the Client pursuant to the provisions of Article 5.10 below of these General Conditions. The contracts concluded with the Clients will be archived by Neet for the period foreseen by the regulations in force.
2. Identification of the Seller.
2.1 The Seller is Neet with registered office in Via Wiligelmo 24, 41015 Modena, VAT No. 04025660368, Tax Code 04025660368, Registration with REA MO-436901.
3. Information relating to the Products and their availability.
3.1 Information on the Products, together with the Product codes and their prices, is available on the Site.
3.2 The Products available on the Site represent a selection of the items normally available in the shops; Neet does not, however, guarantee to the Customer that the Products available on the Site are also available in the shops. The graphic representation of the Products displayed on the Site may be different from reality; the Client must therefore rely exclusively on the description of the Product and its characteristics shown on the Site.
3.3 Neet reserves the right to limit, at any time, the quantity and/or type of Products that may be purchased on the Site. The style, models and colours of the Products described on the Site may be modified without prior notice. During the purchase procedure, should it not be possible to process the order due to the unavailability of the Product ordered, the Customer will be notified by means of an automatic message. Neet shall not be liable towards the Customer in the event of non-availability of a Product if this occurs before the conclusion of the contract.
3.4 The Client may enter a maximum of three pieces per single Product in the order proposal.
3.5 Neet shall in no case be liable for any errors deriving from the failure of the Customer’s connection to the Site.
4. Price.
4.1 The price of the Products indicated on the Site is expressed in Euro and is inclusive of all applicable taxes or duties. To the price of the Products must be added any delivery charges, which will be indicated separately in the order form, if any.
4.2 Neet constantly verifies the accuracy of the prices indicated on the Site; however, it is not possible to guarantee the absence of errors. Should an error be found in the indication of the price of a Product, Neet shall reject the order and offer the Customer the opportunity to purchase the Product at the correct price. Should the error be found only after the order has been accepted, Neet shall offer the Customer the opportunity to cancel the order.
5. Conclusion of the contract.
5.1 The Site contains the essential characteristics and price of each Product. The information on the Site does not constitute an offer by Neet.
5.2 Before sending an order proposal through the Site, the Customer is obliged to carefully read all the instructions provided during the purchase procedure (also concerning the delivery costs, the conditions for exercising the right of withdrawal and the Privacy Policy) as well as these General Conditions.
5.3 In order to purchase the Products, the Customer must (i) place the selected Products in the “Shopping Cart” by clicking on the appropriate button, (ii) fill in the order proposal, (iii) select the payment method, (iv) accept the General Conditions and (v) transmit the order proposal to Neet through the Site.
5.4 The transmission of the order proposal constitutes a purchase proposal relating to the selected Products, governed by these General Conditions and binding for the Customer, without prejudice to the right of withdrawal provided for in Article 10 below. The transmission of the order proposal by the Customer entails the latter’s obligation to pay the price of the Products ordered.
5.5 Before submitting the order proposal, the Customer has the option of making any corrections/changes to the data entered by following the appropriate procedure indicated on the Site (by way of example but not limited to, the Customer has the option of changing the quantity of the Products he/she intends to purchase by adding or removing one or more Products from the “Shopping Cart”).
5.6 The order proposal form and the Customer’s data relating to the order proposal will be kept by Neet for the period of time provided for by the regulations in force, as described in the Privacy Policy. Based on Neet’s legitimate interest, we may use the personal data you provide to make a purchase as a guest in order to classify the profiles of our guests based on the amount and frequency of purchases, the number and type of products purchased, the country of billing and shipping and the returns made.
5.7 Neet may, at its own discretion, reject an order proposal within 30 days of receiving it. In such event, no amount shall be due by the Customer to Neet. Neet may reject an order proposal, by way of example but not limited to, in the following cases
(i) in case of non-availability of the Products (without prejudice to the provisions of Article 3.3); or
(ii) where there is an indication, or suspicion, of fraudulent or illegal activity, including suspicion that purchases are being made for commercial purposes; or
(iii) in the event that the Customer fails to fulfil its obligations under a previous contract concluded with Neet.
5.8 The contract between Neet and the Customer is concluded when the Customer receives confirmation from Neet of acceptance of the order proposal (“Order Confirmation”). Neet’s acceptance (or rejection) of the order proposal will be transmitted to the Customer to the e-mail address indicated by the Customer in the order proposal.
5.9 In the event of non-availability of one or more Products ordered, the Customer will be notified by e-mail. In such event, the order proposal is cancelled, or accepted limited to the Products available. In the event of partial acceptance, the Customer is obliged to pay only the price relating to the Products available (if payment is made by credit card, the Customer will be charged only the amount corresponding to the Products available).
5.10 The Order Confirmation shall contain a summary of the essential characteristics of the Products purchased, a detailed indication of the price and payment methods, information on delivery costs, if any, the conditions and methods for exercising the right of withdrawal (including an indication of the exclusion of the right of withdrawal in the case of customised Products), an indication of an address to which complaints may be submitted, information on after-sales services and existing commercial guarantees, and a copy of these General Conditions.
5.11 After receipt of the Order Confirmation, the order may no longer be cancelled or modified. The return of Products already shipped shall be carried out in accordance with the procedure set out in Article 10 below.
5.12 The risk of loss of or damage to the Products transfers to the Customer when the latter (or a third party designated by him/her and other than the carrier) takes physical possession of the Products.
6. Methods of Payment.
6.1 The Customer may make payment of the price of the Products included in the order proposal and of the delivery costs, if any, by credit card, PayPal or bank transfer. As purchaser, the Customer represents and warrants that he/she has lawfully obtained the funds used to pay the price of the Products included in the order proposal (and the relevant delivery charges, if any) and that he/she is not involved in any transaction intended to conceal the identity, origin or destination of the funds with which the Customer pays the price of the Products ordered (and the relevant delivery charges, if any).
6.2 Neet accepts payments made with the following credit cards:
Visa;
MasterCard;
American Express.
6.3 Transactions will be charged to the Customer’s credit card only after:
(i) the credit card details have been verified;
(ii) the debit authorisation has been received from the company issuing the credit card used by the Customer; and
(iii) the availability of the Products has been confirmed by Neet.
6.4. In some cases (such as, for example, for the purchase of customised Products, which will be indicated on the Site before the Customer submits the order proposal) the debit of the transactions on the Customer’s credit card will be made only after: (i) the credit card details have been verified; and (ii) the debit authorisation has been received from the company issuing the credit card used by the Customer.
6.5. Except as provided for in Article 6.4, no charge shall be made to the credit card at the time of transmission of the order proposal, except for the temporary charge that may be necessary to verify the validity of the credit card. It is understood that, following the execution of the order, this temporary debit shall be cancelled and replaced by the debit corresponding to the amount due by the Customer. The temporary debit shall also be cancelled if the order is cancelled.
6.6 Payments may also be made by bank transfer to the following IBAN code IT31X0305101699000000000069. All costs and expenses (including any commissions) associated with the bank transfer that may be charged, from time to time, to the Customer by his bank shall be borne by the Customer. Payment shall be made no later than 7 (seven) working days from the date of Order Confirmation.
6.7 In the event that, for whatever reason, within the term provided for in Article 6.6 above, it is not possible to debit the credit card with the amounts due by the Customer (or, in the case of a bank transfer, the funds corresponding to such amounts are not available on Neet’s bank account), it will not be possible to execute the contract and the order will be considered cancelled.
6.8 For each order, Neet will issue an invoice, which will be sent to the Customer by e-mail or post in compliance with the regulations in force. The invoice will be issued on the basis of the information provided by the Customer when placing the order. No changes to the invoice are permitted after it has been issued.
7. Transport and delivery
7.1 The Products purchased will be delivered by a courier selected by Neet on working days. The Products will be delivered to the address indicated by the Customer in the order proposal. Deliveries will not be made to post office boxes.
7.2 Unless events of force majeure or unforeseeable circumstances occur, deliveries will be made within 30 (thirty) days from the date indicated in the Order Confirmation. In the event of non-delivery within the aforementioned term, the Customer may terminate the contract and Neet shall reimburse, without any delay, all expenses incurred by reason of the contract.
7.3 At the time of delivery. the Client (or its delegate) shall:
(i) check that the number of packages being delivered corresponds to the number indicated on the delivery note; (ii) check that the packaging and the relevant seals are intact, undamaged, not wet or altered in any way; (iii) sign the delivery document; and (iv) if requested by the Courier, produce an identity document. Any damage to the packaging and/or Products or mismatch in the number of packages or indications must be immediately notified in writing on the Courier’s delivery note. Where permitted by the legislation in force, once the Courier’s document has been signed without the Customer having raised any objections, the Customer may not raise any objection regarding the external characteristics of the delivered package; it is understood that the Customer may raise objections even later, in accordance with the provisions of article 13 below, if such objections relate to the Products.
7.4 Delivery costs, if any, shall be borne by the Customer and shall be highlighted separately in the order form.
8. Confirmation of shipment and delivery.
8.1 Neet shall send the Customer an e-mail confirming the shipment after the shipment of the Products, as well as a second e-mail confirming the delivery of the same.
9. Packaging or packing.
9.1 The Products purchased on the Site are delivered using the normal packaging used in Neet shops.
10. Right of Withdrawal.
10.1 The Client has the right to withdraw from the contract, without specifying the reason, within 14 (fourteen) days from the date in which the Client (or his proxy for the receipt of the Products) materially comes into possession of the Products themselves or, in the case of split delivery, from the day in which the Client materially comes into possession of the last Product.
10.2 Within the period provided for in Article 10.1 above, the Customer may initiate the return process by the following means
by clicking here; or
10.3 Within 14 (fourteen) days from the notice of withdrawal (sent in accordance with article 10.2 above), the Customer must return the purchased Products to Gucci by sending them to the following address: Neet. Via Wiligelmo 24, 41015, Nonantola (MO). Unless otherwise indicated on the Site, the costs for the return of the Products to Neet shall be borne by the Customer. The Products must be returned intact, unused, undamaged and with the labels still attached. The Client is exclusively responsible for any decrease in the value of the Product resulting from handling the Product other than that necessary to ascertain its nature, characteristics and functioning.
10.4 Neet shall provide for the full reimbursement of the sums paid by the Client, including any reasonable delivery costs, within 14 (fourteen) days from the date Neet receives the Products returned by the Client, or from the time the Client provides proof of having sent back the Products, whichever occurs first. Such reimbursement will be made by Neet with the same methods of payment used by the Client for the initial transaction, unless otherwise expressly agreed between the parties, and provided that the Client does not incur any additional expenses for such reimbursement.
11. Customised products.
11.1 The right of withdrawal does not apply to orders relating to customised Products such as, by way of example but not limited to, Products on which the Customer’s initials are engraved and Products made on the basis of specific indications provided by the Customer on the Site.
12. Replacement of Products.
12.1 Without prejudice to the Client’s rights provided for in articles 10 and 13 of these General Conditions and excluding the customised Products referred to in article 11, Neet grants the Client the possibility of replacing the Products purchased on the Site. To this end, the Client shall:
(I) within 14 (fourteen) days from receipt of the Products, contact Neet; and
(II) subsequently, return to Neet the Products for which the Client has requested the replacement.
12.2. The Products must be returned intact, unused, undamaged and with the labels still attached. The Client is exclusively responsible for any decrease in the value of the Product resulting from handling the Product other than that necessary to ascertain its nature, characteristics and functioning.
12.3 Neet shall reimburse the amount paid by the Client with the same method of payment used by the Client for the purchase, within and no later than 14 (fourteen) days from Neet’s receipt of the returned Products.
12.4. Neet will agree to make the replacement after checking the availability of the Products requested for replacement.
The replacement will be processed by Neet in the same manner used for each new order, and therefore the same terms and conditions applied to the initial order of the Customer in accordance with these General Conditions will apply. In case of price difference, this will be paid by Neet to the Client, if in default; on the contrary, if in excess, Neet will ask the Client to pay the difference.
13. Conformity Defects.
13.1 Should the Products sold by Neet present production defects or any alleged conformity defect, the Client must contact the online assistance service, by e-mail or by post, at the addresses indicated below:
Neet
Via Wiligelmo 24,
41015 Nonantola (MO), Italy
info@neetmilano.com
13.2 The Customer shall have the right to obtain full restoration of the conformity of the goods by repair or replacement, at his or her choice, and at no expense to him or her. In the event that one of these remedies is objectively impossible or excessively burdensome compared to the other, the Customer shall be entitled to obtain an appropriate reduction in the price of the Products or, alternatively, termination of the contract. The Customer shall forfeit these rights if he/she does not notify Neet of the alleged conformity defect within a period of 2 (two) months from the date on which he/she discovered such defect. In any case, the action aimed at asserting an alleged lack of conformity is prescribed by law within 26 (twenty-six) months from the date on which the Products were delivered to the Client.
13.3 In the event that the Client requests the repair or replacement of the Products due to an alleged lack of conformity of the same within the terms set forth in this article 13, the delivery expenses for the return to Neet of the Products to be repaired or replaced, as well as all the expenses for the return to the Client of the repaired or replaced Products, will remain the sole responsibility of Neet.
14. Guarantee of authenticity and intellectual property rights
14.1 Neet guarantees the authenticity of all the Products purchased on the Site. The “Neet” brand Products are made with Italian materials, are packaged by Italian craftsmen and are all strictly and entirely MADE IN ITALY.
14.2 All the “Neet” trademarks, figurative and/or shape trademarks, which are present on the Products, on the relevant accessories and/or packaging, as well as all the illustrations, images and logos protected by copyright, and, more in general, all the intellectual property rights relating to the Products, are and shall remain the exclusive property of the following Neet companies.
15. Applicable law and competent court
15.1 These General Terms and Conditions and, consequently, the contracts concluded with Customers are governed by Italian law (in particular, the Consumer Code and Legislative Decree No. 70 of 9 April 2003, “E-commerce Decree”) and shall be interpreted in accordance with it.
15.2. Disputes arising from the interpretation, validity and/or execution of these General Terms and Conditions shall be submitted to the jurisdiction of the courts of the place of residence or domicile of the Customer.
Alternatively, the Customer may choose to access the platform for out-of-court settlement of disputes provided by the European Commission at http://ec.europa.eu/odr.
16. Contacts.
16.1 For further information and assistance on the Site or on the methods of online purchase, the Client may contact Neet at the following addresses:
Neet
Via Wiligelmo, 24
41015 Nontantola (MO) – ITALY
Tel. +39 353-4223101
